Affordable On-Demand Customer Service Training
Improve customer interactions, teamwork, and workplace professionalism with our simple, self-guided customer service training. Designed for small businesses, just like yours.
4.8/5 stars from hundreds of reviews
The Problem
Poor customer service can lead to lost clients,
bad reviews, and lower sales.
Poor service is driving your customers away – and you might not even realize it.
Untrained employees can frustrate customers and cost you sales.
Most employees don’t know how to send a professional business email.
Without proper guidance, your team delivers a different experience every time.
Luckily there’s an answer!
The Solution
Introducing SoftSkillsU
Access hundreds of proven eLearning lessons designed to
improve customer service, elevate teamwork and boost respect.
Get a Sneak Peek at the Training
Each lesson is designed to help your team communicate with confidence, handle customers with care and create a lasting positive impression.
nearly 300
Lessons
23
Distinct
Training
Series
Better Service
Happier Customers
Program Details
Content Included With SoftSkillsU
SoftskillsU includes nearly 300 proven eLearning modules covering a broad range of soft skills topics, broken down by these categories:
Telephone Doctor Customer Service Series
Telephone Doctor® MicroLessons
The award-winning Telephone Doctor Customer Service Training Series is now available in 87 stand alone MicroLessons which take just minutes to complete.
Leveling Up Empathy: Emotional Intelligence at Work Series
Delivers actionable EI tools through real-world scenarios, empowering participants to navigate workplace emotions with confidence.
Service Matters Roundtable Series
Email Matters: The Art of Better Service
That's Just Rude - Exploring The Rudeness Matrix
Basic Selling Skills From A - Z Series
Generations @ Work Series℠
Identifies how to avoid misunderstandings and frustrations from age-related differences as well as how to best harness the power of the youngest generation of employees.
How to Ruin a Virtual Meeting Series
This awareness-building series takes a humorous look at some common virtual meeting faux pas.
How to be a Terrible Team Member
Uses humor to demonstrate how several commonly-encountered workplace personalities can wreak havoc on morale and productivity.
What to Say When Team Building Series
Just-in-time team building and communication courses feature Human Resource expert Hugh Murray.
8 Keys To A More Respectful Workplace℠ Series
Illustrates the importance of workplace respect, diversity, bullying, inclusion, ethics and much more. 10 single-video modules.
WACTEO Internal Customer Service Series
Internal team member issues negatively affect our ability to operate efficiently and will hamper our efforts to deliver great service to our customers.
Neurodiversity at Work Series
The goal of this course is to introduce the concept of neurodiversity and the advantages associated with increased awareness.
What to Say When Conflict Resolution Series
Just-in-time conflict resolution and employee relations courses feature Human Resource expert Hugh Murray.
Houndville Animated Workplace Series
Colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.
Managing Remote Teams Series
These powerful just-in-time learning modules will impart proven skills and techniques to enhance the ability of anyone in a mentoring, coaching or supervisory role. Each module takes about 10 minutes to complete.
What To Say When℠ Mentoring Series
Just-in-time supervisory & coaching training courses featuring Human Resource expert Hugh Murray. 10 single-video modules.
Coaching: The Power of Questions Series - Helping Team Members Succeed
This course puts an emphasis on teaching managers about the power of questions by showing the importance of helping team members think for themselves. Employees who arrive at a conclusion because they have thought through the issues are more likely to buy into that decision.
Setting Performance Objectives That Work Series - Gaining Commitment
Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they're useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives.
Delivering Feedback Series - Fixing Performance Problems
Whether it's at an appraisal or part of an everyday interaction, delivering feedback is one of the most important (yet difficult) skills an effective manager needs to develop. Managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.
Behavior-based Interviewing Series - A Question of Evidence
Behavior-based interviewing techniques demonstrate a method of establishing whether or not a candidate possesses the competencies you need based on evidence of past performance.
Using Competencies Successfully Series - Communicating the Way We Want People To Work
This course illustrates how to use competencies in appraisals, promotion interviews and for self-development. Your team learns how to apply your organization's competency framework to the way they work.
Improve Customer Service
Give your team the tools to deliver friendly, consistent and professional service that keeps customers coming back.
Strengthen Team Communication
Reduce miscommunication and boost collaboration with training that teaches employees how to communicate clearly and respectfully.
Train Quickly and Easily
No setup, no learning curve. Just log in and start. Perfect for busy small business owners who need results fast.
Boost Confidence & Professionalism
Employees learn how to handle difficult conversations, respond to customers, and represent your business with confidence.
Affordable for Small Teams
Get high-quality training content without the high cost or commitment of traditional platforms.
Real Skills, Real Results
Practical lessons your team can apply immediately. No fluff, just focused, effective training that actually works.
Small changes make a big difference. Start training your team today.
How it Works
01
Order SoftSkillsU
Decide how many employees to include and complete the ordering process by clicking the Buy Now button.
02
Develop Your Team
Access hundreds of proven soft-skills elearning courses and see how our platform makes learning easy and effective.
03
See the Results
Watch your team communicate more confidently, improve customer interactions and create a more positive workplace.
Testimonials
What our customers say about us…
Effective and fun customer service learning tool.
“The courses are relevant and fun to go through. The concepts are short and to the point. The humor makes it fun to learn.”
Positive reinforcement training for call center reps.
“Teaching reps how to handle tough customer service issues by providing the best resources to turn a bad call to a great call! Easy for reps to use.”
Very convenient and effective training programs.
“The convenience of logging on at any time and working on the modules. The information is so appropriate to the expectations we have of our staff members and they can quickly apply the skills.”
Access nearly 300 Communication Skills Courses for 3 Years!
One up-front investment to develop your entire staff (and future hires) for 3 years!
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up to 10 learners over 3 years just $1,990 one time investment
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up to 25 learners over 3 years just $2,990 one time investment
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up to 50 learners over 3 years just $3,990 one time investment
Payment securely processed using Stripe
FAQs
Frequently Asked Questions
What is SoftSkillsU?
SoftSkillsU offers access to a curated collection of nearly 300 communication skills eLearning modules. The platform delivers proven people skills to your employees on topics such as customer service, team building, managing/supervising and boosting workplace respect.
SoftSkillsU is the small business version of ServiceSkills. ServiceSkills includes nearly 300 courses plus a robust admin tracking system, resources center and assistance from a Client Success Manager.
SoftSkillsU provides content-only access to the same training at a fraction of the price. “Small business access to big company training!”
What happens after our subscription?
Each package offers access to 3 years of soft-skills development for the amount of learners you purchase. At the end of each 3 year period, you decide to renew or not.
How will our team use this eLearning?
You’ll decide which training series each employee is to complete and then communicate that to your staff. Your team members log in and learn when it’s convenient for them. After completing each course, learners review key points and take a quiz to measure comprehension. They’re then able to email quiz results to a manager.
How will we set things up?
To create learner accounts in SoftSkillsU:
- Go to Register under the Login menu at SoftSkillsU.
- Enter the registration code, the learner’s first and last name, and create a password.
- This step must be completed separately for each learner.
- Once submitted, the learner can log in with their new credentials and begin training.
Important: Each registration code is tied to the number of licenses purchased. Every new learner account created will deduct one license from your total.
What if we're not 100% satisfied with SoftSkillsU?
We offer a 7 day money back guarantee if you or your team aren’t totally pleased with our platform or courses. Try SoftSkillsU risk-free for a week to gain feedback from your team members. If this doesn’t help them improve the way they work, you’ve lost nothing!
Don’t Let Poor Customer Service
Hold Your Business Back
Better Training, Happier Customers, Stronger Team.
