Frequently Asked Questions

1. What is SoftSkillsU?

SoftSkillsU is an online learning platform that develops customer service, team building and communication skills for your staff. This all-inclusive, buffet-style learning system offers your organization access to hundreds of skill-driven eLearning modules spread across 22 distinct training series. Topics include the full spectrum of customer service, phone skills, team building, email etiquette, conflict resolution and workplace respect.

This interactive platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.

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2. What training series are included?

SoftSkillsU includes the following communication skills training series. View an online clip from each series here.

Customer Service

Telephone Doctor® Customer Service Series – 12 modules - America’s favorite communication training series hosted by customer service expert Nancy Friedman.

Service Matters^SM Roundtable Series - 12 modules - Learn from six service superstars who share their strategies about providing world-class service.

ServiceSims^SM Challenge Series - 12 modules - Engaging simulations feature wrong-way service situations followed by two distinct paths.

Email Matters^SM The Art of Better Service - 19 modules - Effective email communication is a fundamental component of everyday business life.

That's Just Rude^SM Exploring The Rudeness Matrix - 6 modules - Rude behavior is the enemy of great customer service. It hurts interactions with both external customers as well as internal ones…your coworkers.

Basic Selling Skills^SM From A - Z Series - 26 modules - This alphabet soup of ideas is loaded with skills and techniques to increase the effectiveness of anyone in a customer service or telesales position.

Team Building

Generations@Work: Leveraging the Potential of Millennials – 8 modules – Identifies how to avoid misunderstandings and frustrations from age-related differences as well as how to best harness the power of the youngest generation of employees.

How to Ruin a Virtual Meeting^SM Series - 12 modules - This awareness-building series takes a humorous look at some common virtual meeting faux pas.

How to be a Terrible Team Member^SM – 11 modules – Uses humor to demonstrate how several commonly-encountered workplace personalities can wreak havoc on morale and productivity.

What to Say When^SM Team Building Series – 10 modules – Just-in-time team building and communication courses feature Human Resource expert Hugh Murray.

Respectful Workplace

8 Keys To A More Respectful Workplace^SM - 10 modules - Illustrates eight fundamental concepts at the core of building an enlightened organization.

WACTEO^SM Internal Customer Service Series - 8 modules - Internal team member issues negatively affect our ability to operate efficiently and will hamper our efforts to deliver great service to our customers.

Neurodiversity at Work^SM Series - 6 modules - The goal of this course is to introduce the concept of neurodiversity and the advantages associated with increased awareness.

What to Say When^SM Conflict Resolution Series – 10 modules – Just-in-time conflict resolution and employee relations courses feature Human Resource expert Hugh Murray.

Houndville^SM Animated Workplace Series – 10 modules – Colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.

Management & Leadership

Managing Remote Teams Series^SM - 10 modules - These powerful just-in-time learning modules will impart proven skills and techniques to enhance the ability of anyone in a mentoring, coaching or supervisory role. Each module takes about 10 minutes to complete.

Coaching: The Power of Questions Series^SM - Helping Team Members Succeed - This course puts an emphasis on teaching managers about the power of questions by showing the importance of helping team members think for themselves. Employees who arrive at a conclusion because they have thought through the issues are more likely to buy into that decision.

Setting Performance Objectives That Work Series^SM - Gaining Commitment - Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they're useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives.

Delivering Feedback Series - Fixing Performance Problems^SM - Whether it's at an appraisal or part of an everyday interaction, delivering feedback is one of the most important (yet difficult) skills an effective manager needs to develop. Managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.

Behavior-based Interviewing Series - A Question of Evidence^SM - Behavior-based interviewing techniques demonstrate a method of establishing whether or not a candidate possesses the competencies you need based on evidence of past performance.

Using Competencies Successfully Series - Communicating the Way We Want People To Work^SM - This course illustrates how to use competencies in appraisals, promotion interviews and for self-development. Your team learns how to apply your organization's competency framework to the way they work.

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3. What does SoftSkillsU include?

SoftSkillsU is a turnkey platform that will help your staff improve the way they communicate with customers and coworkers.

Your annual subscription includes...

• Access to hundreds of online video training lessons
• Post-module quizzes
• Quiz feedback and explanations
• Printable key points
• Certificates of completion
• Learners can email test results or print training records and provide to a supervisor

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4. How much is the investment in SoftSkillsU

Access to this proven soft skills training is through an annual subscription. Choose the level that's right for your organization.

• Up to 5 Learners $990/year
• Up to 10 Learners $1490/year
• Up to 20 Learners $1990/year

Renewal at each anniversary is at your discretion.

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5. What are some features of this platform?

• Access to hundreds of performance-enhancing micro lessons.
• Quizzes and answer feedback drive home the learning.
• Team members learn at their own pace - when it’s convenient for them.
• Ideal for multiple locations and work-from-home team members.
• Staff recognize and appreciate when you invest in their development.
• Every position is more enjoyable when you have the proper tools to do the job!

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6. What do existing clients say?

G2 Software Review independently aggregates verified customer testimonials using LinkedIn.

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7. How do we get started with SoftSkillsU?

Click here for secure online ordering. We'll send you a registration code within a few minutes that you can use to start training.

Here is how you create training accounts:

You'll receive your unique registration code. Click on the 'Register' menu in SoftSkillsU under the ‘Login’ category.

From there, you'll enter your registration code, then the first and last name of the learner as well as a password and confirmation password. Once this form is submitted and the account is created, you'll be redirected to the login page where the learner can log in with the newly created credentials. Once the learner logs in, they'll be directed to the training page where they can view the videos, review the exercises and key points and take quizzes.

Please use your unique registration code for each new account you create. Each time a learner is created, the total number of learners you purchased is deducted from the registration code.

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8. Can I track our learners' progress?

Courses are available for each learner to view and learn at their own pace.

SoftSkillsU offers a basic development experience and does not include administrative tracking for managers. There are two methods that your learners can report in order to track their progress.

• The learner can email the quiz results as they complete the training to any email address they wish.
• The learner can print their completed training record from their profile.

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9. How do I cancel my subscription?

• Subscriptions are one year in duration. At the anniversary of your start date you may elect to continue for an additional year or to suspend training.
• You'll need the registration code (the code you received when you first subscribed) it's the same code used to create your training accounts and the email address that was used when you purchased your subscription.
• Using this information go to Cancel and fill out the required information.
• Once submitted, an email with an expirable link will be emailed to your email address.
• Follow the email link to confirm your cancellation. Links expire within 24 hours.

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