Preview A Sample From Each Series

Click various colored bars to view a sample lesson from that series. This proven online learning platform features 18 distinct training series topics. Each series contains 6 to 26 individual learning modules. In total, there's over 200 learning modules which take between 8 and 30 minutes each to complete. Each learning module includes video lessons, quiz, answer feedback and key points.

Telephone Doctor^® Customer Service Collection

Killer Words of Customer Service (1 of 12 modules included in the series)

Service Matters^SM Roundtable Series

Introduction (1 of 12 modules included in the series)

ServiceSims^SM Challenge Series

Raging Bull (1 of 12 modules included in the series)

Email Matters^SM The Art of Better Service Series

Composing a Message (1 of 19 modules included in the series)

WACTEO^SM Internal Customer Service Series

What is WACTEO? (1 of 8 modules included in the series)

That's Just Rude^SM Series

Introducing the Rudeness Matrix (1 of 6 modules included in the series)

Basic Selling Skills From A to Z^SM Series

Echo Questions (1 of 26 modules included in the series)

How to Ruin a Virtual Meeting^SM Series

Fresh from the Market (1 of 12 modules included in the series)

8 Keys to a More Respectful Workplace^SM Series

Act Ethically (1 of 10 modules included in the series)

Neurodiversity at Work^SM Series

Neurodiversity at Work (1 of 6 modules included in the series)

Managing Remote Teams^SM Series

Managing Remote Teams (1 of 10 modules included in the series)

Generations@Work^SM Series

Connections (1 of 8 modules included in the series)

How to be a Terrible Team Member^SM Series

The Gossip (1 of 11 modules included in the series)

What to Say When^SM Team Building Series

You're Asked to Host a Meeting (1 of 10 modules included in the series)

What to Say When^SM Conflict Resolution Series

You're Asked to Compromise Your Ethics (1 of 10 modules included in the series)

What to Say When^SM Mentoring Series

People are Wasting Time Online (1 of 10 modules included in the series)

Newmarket Learning^SM Leadership Series

Behavior-based Interviewing (1 of 6 modules included in the series)

Houndville^SM Animated Workplace Series

Diversity in the Workplace: "Dogversity" (1 of 10 modules included in the series)