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Preview A Sample From Each Series

Click various colored bars to view a sample lesson from that series. This proven online learning platform features 18 distinct training series topics. Each series contains 6 to 26 individual learning modules. In total, there's over 200 learning modules which take between 8 and 30 minutes each to complete. Each learning module includes video lessons, quiz, answer feedback and key points.

Telephone Doctor® Customer Service Collection

Killer Words of Customer Service (1 of 12 modules included in the series)

Service MattersSM Roundtable Series

Introduction (1 of 12 modules included in the series)

ServiceSimsSM Challenge Series

Raging Bull (1 of 12 modules included in the series)

Email MattersSM The Art of Better Service Series

Composing a Message (1 of 19 modules included in the series)

WACTEOSM Internal Customer Service Series

What is WACTEO? (1 of 8 modules included in the series)

That's Just RudeSM Series

Introducing the Rudeness Matrix (1 of 6 modules included in the series)

Basic Selling Skills From A to ZSM Series

Echo Questions (1 of 26 modules included in the series)

How to Ruin a Virtual MeetingSM Series

Fresh from the Market (1 of 12 modules included in the series)

8 Keys to a More Respectful WorkplaceSM Series

Act Ethically (1 of 10 modules included in the series)

Neurodiversity at WorkSM Series

Neurodiversity at Work (1 of 6 modules included in the series)

Managing Remote TeamsSM Series

Managing Remote Teams (1 of 10 modules included in the series)

Generations@WorkSM Series

Connections (1 of 8 modules included in the series)

How to be a Terrible Team MemberSM Series

The Gossip (1 of 11 modules included in the series)

What to Say WhenSM Team Building Series

You're Asked to Host a Meeting (1 of 10 modules included in the series)

What to Say WhenSM Conflict Resolution Series

You're Asked to Compromise Your Ethics (1 of 10 modules included in the series)

What to Say WhenSM Mentoring Series

People are Wasting Time Online (1 of 10 modules included in the series)

Newmarket LearningSM Leadership Series

Behavior-based Interviewing (1 of 6 modules included in the series)

HoundvilleSM Animated Workplace Series

Diversity in the Workplace: "Dogversity" (1 of 10 modules included in the series)