Click various colored bars to view a sample lesson from that series. This proven online
learning platform features 18 distinct training series topics. Each series contains 6 to
26 individual learning modules. In total, there's over 200 learning modules which take
between 8 and 30 minutes each to complete. Each learning module includes video lessons,
quiz, answer feedback and key points.
Telephone Doctor® Customer Service Collection
Killer Words of Customer Service (1 of 12 modules included in the series) |
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Service MattersSM Roundtable Series
Introduction (1 of 12 modules included in the series) |
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ServiceSimsSM Challenge Series
Raging Bull (1 of 12 modules included in the series) |
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Email MattersSM The Art of Better Service Series
Composing a Message (1 of 19 modules included in the series) |
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WACTEOSM Internal Customer Service Series
What is WACTEO? (1 of 8 modules included in the series) |
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That's Just RudeSM Series
Introducing the Rudeness Matrix (1 of 6 modules included in the series) |
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Basic Selling Skills From A to ZSM Series
Echo Questions (1 of 26 modules included in the series) |
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How to Ruin a Virtual MeetingSM
Fresh from the Market (1 of 12 modules included in the series) |
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8 Keys to a More Respectful WorkplaceSM Series
Act Ethically (1 of 10 modules included in the series) |
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Neurodiversity at WorkSM Series
Neurodiversity at Work (1 of 6 modules included in the series) |
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Managing Remote TeamsSM Series
Managing Remote Teams (1 of 10 modules included in the series) |
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Generations@WorkSM Series
Connections (1 of 8 modules included in the series) |
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How to be a Terrible Team MemberSM Series
The Gossip (1 of 11 modules included in the series) |
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What to Say WhenSM Team Building Series
You're Asked to Host a Meeting (1 of 10 modules included in the series) |
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What to Say WhenSM Conflict Resolution Series
You're Asked to Compromise Your Ethics (1 of 10 modules included in the series) |
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What to Say WhenSM Mentoring Series
People are Wasting Time Online (1 of 10 modules included in the series) |
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Newmarket LearningSM Leadership Series
Behavior-based Interviewing (1 of 6 modules included in the series) |
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HoundvilleSM Animated Workplace Series
Diversity in the Workplace: "Dogversity" (1 of 10 modules included in the series) |
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