Click various series titles to view a sample lesson. This platform features nearly 200 distinct eLearning modules spread across 22 distinct training series. Each eLearning module includes video lessons, quiz, answer feedback and key points.
Telephone Doctor Customer Service Collection
Five Forbidden Phrases (1 of 12 multi-chapter courses included in the series) |
 | |
Service Matters Roundtable Series
Introduction (1 of 12 modules included in the series) |
 | |
(1 of 2 modules included in the series) |
 | |
ServiceSims Challenge Series
Raging Bull (1 of 12 modules included in the series) |
| | |
Email Matters The Art of Better Service Series
Composing a Message (1 of 19 modules included in the series) |
| | |
Introducing the Rudeness Matrix (1 of 6 modules included in the series) |
| | |
Basic Selling Skills From A to Z Series
Echo Questions (1 of 26 modules included in the series) |
| | |
Connections (1 of 8 modules included in the series) |
| | |
How to Ruin a Virtual Meeting Series
Fresh from the Market (1 of 12 modules included in the series) |
| | |
How to be a Terrible Team Member Series
The Gossip (1 of 11 modules included in the series) |
| | |
What to Say When Team Building Series
You're Asked to Host a Meeting (1 of 10 modules included in the series) |
| | |
8 Keys to a More Respectful Workplace Series
Act Ethically (1 of 10 modules included in the series) |
| | |
WACTEO Internal Customer Service Series
What is WACTEO? (1 of 8 modules included in the series) |
| | |
Neurodiversity at Work Series
Neurodiversity at Work (1 of 6 modules included in the series) |
| | |
What to Say When Conflict Resolution Series
You're Asked to Compromise Your Ethics (1 of 10 modules included in the series) |
| | |
Houndville Animated Workplace Series
Diversity in the Workplace: "Dogversity" (1 of 10 modules included in the series) |
| | |
Managing Remote Teams Series
Managing Remote Teams (1 of 10 modules included in the series) |
| | |
What to Say When Mentoring Series
People are Wasting Time Online (1 of 10 modules included in the series) |
| | |
Coaching: The Power of Questions Series
Coaching: The Power of Questions (1 of 11 multi-chapter courses included in the series) |
 | |
Setting Performance Objectives That Work Series
Setting Performance Objectives That Work (1 of 7 multi-chapter courses included in the series) |
 | |
Delivering Feedback Series
Delivering Feedback (1 of 9 multi-chapter courses included in the series) |
 | |
Behavior-based Interviewing Series
Behavior-based Interviewing (1 of 11 multi-chapter courses included in the series) |
 | |
Using Competencies Successfully Series
Using Competencies Successfully (1 of 8 multi-chapter courses included in the series) |
 | |
